How do I return an item?
Art of Fire Contemporary Glass Studio will accept returned merchandise within 30 days of our shipping date to you. Please contact us at 301-253-6642 to receive return authorization. We will provide a refund of the purchase price, minus a 15% restocking fee, to the credit card on which the purchase was made. All merchandise must be returned undamaged in re-salable condition for refund to be processed. Return shipping to Art of Fire Contemporary Glass Studio will be at customer's expense.
Art of Fire Contemporary Glass Studio will make all reasonable attempts to ship your purchase within 3 to 5 business days of receiving your order via UPS Ground or United States Postal Service (USPS), depending on which method will get your order to you the quickest. We cannot ship to PO Boxes. We make all our products by hand. Therefore, on occasion there may be a slight delay due to unforeseen circumstances. We will contact you directly via email or telephone to alert you of any unforeseen delay and strive to complete your order as soon as possible. If you need your order sooner, please contact us directly, at 301-253-6642, email@example.com, or Art of Fire, 7901 Hawkins Creamery Road, Laytonsville MD 20882.
If your purchase arrives damaged. contact us immediately. We will need photographs of the damage to your purchase and to any shipping material in order to file a claim with the shipper. We will work to resolve the issue in a satisfactory manner.
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